Plain English summary: You pay us, we build your mailing list, print your pens and letters, and post them. You own your campaign brief. We own our data platform and tools. We can't guarantee specific response rates but we'll always do our best work. Don't use us for anything illegal or misleading.
1. About These Terms
These terms apply to all use of the LumpyMailPens.co.uk website and all services provided by LumpyMailPens.co.uk ("we", "us", "our"), a sole trader business based in Southport, Merseyside, England.
By using our website or placing an order, you agree to these terms. If you don't agree, please don't use our services.
2. Our Services
We provide data-driven direct mail campaign services including:
- Audience research and mailing list construction using public data sources
- Branded pen printing and personalised letter printing
- Envelope fulfilment and Royal Mail posting
- Campaign reporting and QR code tracking (where included)
- Free area reports and sample packs
3. Orders and Payment
Placing an order
A contract between us is formed when you confirm your campaign brief in writing (email is sufficient) and we confirm acceptance. Quotations are valid for 14 days unless otherwise stated.
Payment
Payment is required in full before production begins unless otherwise agreed in writing. We accept bank transfer (BACS). Once production has commenced, orders cannot be cancelled and payments are non-refundable except as set out in section 7.
Pricing
All prices quoted are in British Pounds (£) and are inclusive of VAT where applicable. We are not currently VAT registered. Prices are subject to change; the price agreed at order confirmation is fixed for that order.
4. Campaign Data and Mailing Lists
We build mailing lists from publicly available sources including Companies House, Royal Mail PAF, ONS open data, and other government registers. These lists are compiled specifically for your campaign and are not resold.
You warrant that your campaign content complies with all applicable UK laws including the Privacy and Electronic Communications Regulations (PECR), UK GDPR, and the British Codes of Advertising and Sales Promotion.
We reserve the right to refuse any campaign that we believe to be misleading, illegal, or in breach of Royal Mail terms of service.
5. Your Content and Branding
You are responsible for providing accurate business name, logo, and copy for your campaign. You confirm that you own or have the right to use all branding, images, and text you supply to us.
We will produce a proof for your approval before printing. Once you approve a proof in writing, we are not liable for errors in the approved design.
6. Delivery and Timescales
Estimated timescales are given in good faith but are not guaranteed. Typical production and posting time is 5–10 working days from proof approval and cleared payment. Delays caused by Royal Mail, print suppliers, or events outside our control do not entitle you to a refund.
Royal Mail delivers to UK addresses. We cannot guarantee delivery to specific individuals — we post to addresses and Royal Mail handles the rest.
7. Refunds and Complaints
We want every campaign to be something you're proud of. If there is a genuine production error on our part (wrong address data, wrong business name printed, etc.), we will reprint and repost at no charge.
We do not offer refunds based on campaign response rates. Direct mail response rates vary based on many factors outside our control including your offer, your market, and timing. We provide honest benchmarks but cannot guarantee results.
To raise a complaint, email hello@lumpymailpens.co.uk. We will acknowledge within 2 working days and aim to resolve within 10.
8. Intellectual Property
Our data platform, software tools, audience segmentation algorithms, and website content are our intellectual property. You may not copy, reverse-engineer, or resell them.
Your campaign brief, branding, and copy remain your intellectual property. We do not claim any rights over content you supply to us.
9. Limitation of Liability
To the fullest extent permitted by UK law, our total liability to you for any claim arising from our services is limited to the amount you paid us for the specific campaign in question.
We are not liable for indirect or consequential losses including lost profits, lost business, or reputational damage.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law.
10. Prohibited Use
You must not use our services to send campaigns that:
- Are misleading, fraudulent, or defamatory
- Promote illegal products or services
- Harass or target individuals
- Violate any UK law or regulation
- Breach Royal Mail's terms and conditions
We reserve the right to refuse or cancel any order that we believe falls into these categories, with a full refund of any amount paid.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these terms from time to time. The date at the top shows the last update. Continued use of our services after changes constitutes acceptance.
13. Contact
Questions about these terms: hello@lumpymailpens.co.uk
LumpyMailPens.co.uk, Southport, Merseyside, England.